Refund policy

Return & Refund Policy

Last Updated: July 15, 2026

At Irvella, we take pride in creating and carefully selecting meaningful handcrafted keepsakes. If you’re not completely satisfied with your purchase, we’re here to help.

Returns

We offer a 30-day return policy, which means you have 30 days from the date your order is delivered to request a return.

To qualify for a return, the item must:

  • Be unused and in the same condition that you received it.
  • Be returned in its original packaging.
  • Include proof of purchase or your order number.

How to Start a Return

To request a return, please contact us at:

📧 info@irvella.com

Once your request has been reviewed and approved, we’ll provide detailed return instructions.

Please do not send items back without contacting us first. Unauthorized returns may not be accepted.

Return Shipping

Unless the item is defective, damaged, or we made an error with your order, customers are responsible for return shipping costs.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

Damaged or Incorrect Items

Please inspect your order immediately after delivery.

If you receive:

  • A damaged item
  • A defective item
  • The wrong product

Please contact us within 48 hours of delivery at:

📧 info@irvella.com

Include:

  • Your order number
  • Photos of the product
  • Photos of the shipping packaging

We’ll review the issue and work to resolve it as quickly as possible.

Personalized & Custom Products

Because personalized or custom-made products are created specifically for you, they cannot be returned or exchanged unless they arrive damaged, defective, or incorrect.

Non-Returnable Items

The following items are not eligible for return:

  • Personalized or custom-made products
  • Gift cards
  • Final sale or clearance items

Exchanges

If you’d like a different item, we recommend returning the original item (once approved) and placing a new order.

Refunds

Once your returned item has been received and inspected, we’ll notify you of the outcome.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or payment provider may require additional processing time before the refund appears in your account.

If more than 15 business days have passed since your refund was approved, please contact us at:

📧 info@irvella.com

European Union Customers

If your order is shipped to a country within the European Union, you may have the right to cancel or return your order within 14 days in accordance with applicable consumer protection laws.

Returned items must be unused, in their original condition and packaging, and accompanied by proof of purchase.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

IRVELLA LLC

🌐 https://irvella.com

📧 info@irvella.com